Legal Notices

Your use of the site
Ghana Foods Limited is a free to use website for purchase of goods and services. By accessing, browsing and contributing to the Ghana Foods Limited website, you agree to the terms and conditions stated on these pages. If you do not agree to the terms and conditions, please do not access, browse or contribute to the website. The content of the pages of this website is free of charge and for your general information and use only. It is subject to change without notice.

The information on this website
Some product images on this website may vary from the actual product packaging you may receive in your order; this would usually be due to a difference in size of product ordered versus the size of the product in the website image. It may also be due to a slightly different packaging for the U.K market versus the manufacturer's home image. The actual product you receive will be as ordered. Weights dimensions and capacities of products are approximate only. Actual colours may vary due to the colours you may see on your monitor. We cannot guarantee that your monitor's colour will accurately reflect the product colour on delivery.

We will endeavour to ensure that you receive all the items in your order; however; all items are subject to availability at the point of delivery. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value.

All content on the Ghana Foods Limited website is subject to copyright. Any redistribution of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute, commercially exploit, transmit or store it in any other website or other form of electronic retrieval system, part or all of the contents of this website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

You may not create a link to this website from another website or document without the written consent of Ghana Foods Limited.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

We have taken measures to ensure that the information provided is reliable and accurate and that prices quoted are fair. We do not provide any warranties or guarantee the accuracy, reliability, completeness, timeliness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the full extent permitted by law. Your use of any information on this website is entirely at your own risk for which Ghana Foods Limited will not be liable.

Acceptance of your order
Please note that completion of your order on our website does not constitute our acceptance of your order. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer. Our acceptance of your order will take place only when we dispatch your order.

If you supplied us with your email address when entering your payment details or at registration, we will notify you by email as soon as possible to confirm that we have received your order.

All products that you order through the Website will remain the property of Ghana Foods Limited until we have received payment in full from you for those products.

How we handle your payments
All prices are displayed in pounds Sterling and are inclusive of UK VAT where applicable.

During the checkout process, we will ask you to complete your payment details. You must complete all fields indicated as compulsory.

Your payment will be handled by our nominated card processing company, for the processing of your debit, maestro or credit card payments. We may transfer you to the appropriate website at checkout where your payment will be processed securely.

All payments for goods and services must be made with your own debit or credit card ensuring that you have adequate funds available in the account to cover your purchase. Any fraudulent use of debit or credit card will be reported to the appropriate authorities.

All card payments are subject to authorisation by your card issuer. Payment for goods and services will only be deducted from your account at the point of dispatch of your order.

If we do not receive your payment and you have already received your product(s), you must pay for the product(s) or return the product(s) you have received in the same condition and at your own cost within 30 days of the cancellation of your order. If you do not do this within 30 days of the date on which we cancelled your order, we may collect or arrange for collection of the product(s) at your expense. We reserve the right to charge you for any damage to the product(s).

Delivery
We aim to make most deliveries between 2-7 working days after we receive your order. We will deliver your order according to the details shown in our delivery policy and subject to stock availability. We can offer “Next Weekday Delivery” on most of our stock items provided we have the items in stock and you place your order by 11a.m.

We will send you an e-mail notification to confirm the delivery details so that you can arrange to receive the order. For most orders, we will require a signature from you or your representative at the point of delivery.

Returns and Refunds
We will dispatch all products to you after we have completed a thorough in-house product quality check as far as the packaging permits. In the unlikely event, that an item reaches you in an unsatisfactory condition you may return the goods to us but please first contact us at sales@ghanafoods.co.uk within 48 hours days of receiving your goods to inform us of your intention to return. Once we receive the items, we will make a full return of your payment for the product.

For Health and Safety reasons, we are unable to accept the return of any food products that have been opened. You can however return or exchange these products in accordance with your legal rights under the Distance Selling Regulations or other legislation.

Our returns policy does not affect your legal rights under the Distance Selling Regulations or other legislation.

All items must be returned in their original packaging up opened and unused. We will not be responsible for any loss or damage in transit to any products that you choose to return to us. We reserve the right to charge you for any such loss or damage.

For more information, please contact us at sales@ghanafoods.co.uk

Privacy Policy
This privacy policy sets out how Ghana Foods Limited uses and protects any information that you give us when you use our website.

Ghana Foods Limited is committed to ensuring that we protect your privacy. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Ghana Foods Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 September 2014.

The information we collect from you and what we do with it
We may collect the following information:

· Name and job title
· Your billing and delivery postal addresses, phone, fax and e-mail details;
· Your website registration details i.e your username and password;
· Where you place an order with us, your payment card details;
· Demographic information such as postcode, preferences and interests
· Other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

· Internal record keeping and to tailor our services to your needs.
· We may use the information to improve our products and services.
· We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
· From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
· whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
· if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@ghanafoods.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Security and Cookies
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages our customers use. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.